Ann K.

Rude agents at ‘customer service' centres. Company does not respond to emails or request for call backs. This company does not offer unique products or better pricing so do yourself a favour and shop elsewhere.

Had a question on addition order. I tried online chat and called. Unsatisfactory wait times. Purchased elsewhere.

I am a seasoned online shopper and rarely run into issues. On the rare occasion that I do the seller has made it right. Sadly, that was clearly not the case with an online purchase with LL Bean. When I ordered the item (a floor mat) there was no indication there would be a protracted delivery period. After almost a month of waiting and sending two follow up emails - the wrong item was delivered. Totally different mat, different size, dIfferent colour. Very frustrating. Not only do they have operational issues - they make no effort to take responsibility for their error. I would NOT recommend shopping at LLBean. They don't know how to operate an online business & more importantly they just don't care about negative client experiences.

My first trip with Road Scholar 5 years ago was well run & the trip was as advertised. With the next trip taken 3 years ago the activity levels were changed after booking and there were a couple of service issues pre trip trying to get questions answered thru their call centre. I considering taking another trip with RS this fall and my experience with their customer service area has been long and painful. I asked that an issue be escalated to a supervisor for review - and after over a week & follow up calls from me still no response. I would not recommend the current RS.