We booked flights through this website and our credit card got charged but we received an email saying that will know in 72 hours if we got the confirmation! In this day and age why would anyone wait 72 hours to get confirmation on a flight. We called the support line which was very hard to get connected to, so we can cancel the pending transaction. We had several other bookings like hotels, cars to make so we couldn't wait 72 hours to get airline confirmation. And basically the guy told me there's nothing they can do, sometimes rare situations they have these types of technical issues and their back office has to work on it. He said he couldn't refund me and I asked to speak to a manager and he said he would book a call for me in 24 hours. So I seriously think there's like two people running this entire company in someone's basement.Not worth the trouble, there are many other online options out there. We didn't go looking for this company the kayak listing took us to this website. So we mistakenly thought we were working with a reputable company.