I wished I read these reviews before my order was placed. I ordered a birthday bouquet for my sister's birthday on 8/19/19. Just a very simple arrangement with a scheduled deliver on her actual date of birth 8/2019. The flower arrangement did not arrived. I called the customer several times and was disonnected and eventally placed on hold for 20 minutes. The service was difficult to undestanding and basically of no help. I will never. Never do any future business with Proflowers.