Annissa M.

Prior to the last 3 years, I enjoyed shopping with Vitacost and experienced good customer service. Unfortunately, that is no longer the case. Instead, I have received stale and/or products (recent supplement disintegrated 1 year prior to the expiration date), missing items ordered, ignored emails for assistance, duplicate emails stating I will hear from customer service but not doing so and terrible/rude customer service from some of the CSR's. Most recently, received written confirmation/approval for a refund that should have been in the same payment form within 72 business hours, since 3/12/22. Unfortunately, still have not received it. Emails I sent asking for an update on processing went ignored. I s/w Customer Service today and they stated mistake and no refund approved. I let them know that was incorrect and sent over emails confirming not only was the refund approved, stated it would be returned in 72 hours. Now they are giving me a runaround and trying to weasel out of applying for my refund as agreed. Also, just found out they are now owned by Kroger, so that explains a lot.

I will encourage anyone to stay clear of this company. I attempted to make a purchase and when I clicked for payment, the shipping charged doubled to $26+. That was a little over half the product total. The Customer Service Live chat representative was not helpful and exhibited horrible customer service skills. This bait and switch tactic is extremely unfortunate and disappointing. This would have been my first purchase with the company.