ANN G.

2 price changes later and item still not received. Newchic refuses $30 refund

Show more
Ring 11:47
Hello! Welcome to NewChic customer service team! And how may I assist you today?
Hello
ANN GOLD 11:47
Tracking information of your package ********************* updates. Its current status is Expired, which means the parcel may be delivered unsuccessfully.
Ring 11:48
******* I am checking for you now, please kindly wait for a moment.
ANN GOLD 11:48
Name and address are correct. Plesae reship. Item is now less money... issue credit
Ring 11:49
As I have checked and found that your order has been shipped on 2020-07-03 and it takes 10-45 business days to deliver the order from the shipping date. Business days do not include Saturday/Sunday and any public holidays. Also I am sending you a tracking link for the same please check it in below links:-https://t.17track.net/en#nums=*********************
There are 21 working days from 2020-07-03 until 2020-08-01
Tracking No. *********************
No need to worry, order is in transit, we are in coordination with the courier to ensure the delivery at the earliest and you would get your parcel within the time frame shared since we deeply value your money and time.
Your order is our responsibility and we will deliver it safely to you and we will deliver it within the estimated delivery time.
ANN GOLD 11:50
My email says this tracking # is expired
Ring 11:51
No it has not expired so do not worry.
Your order will be delivered to you at the earliest within these days and Further information will keep updating on the above link so that you will keep getting regular movement updates
However we are trying our best to deliver your order as soon as possible. So please don't worry.We can understand your situation but sometime it happens that courier partner become failed to update tracking on website timely but processing in background usually runs, hence please wait for their update on tracking
ANN GOLD 11:52
What is the current price of my item
Ring 11:54
https://www.newchic.com/womens-boots-3599/p-*******.html75.99
Price is US$ 75.99
ANN GOLD 11:54
What did I pay
Ring 11:55
You have paid 89.9900 after discount.
ANN GOLD 11:55
I believe I see them for 59.99 m.newchic.com and I want credit
Ring 11:55
No, it is Price is US$ 75.99 You can check now.
Also you have placed order on Create time 2020-06-08
You have been transferred to: Siddle.
ANN GOLD 11:57
Sending you photo
Siddle 11:59
I am sorry, your chat with Ring got disconnected. Please allow me a moment to check the above chat to help you with the details.
ANN GOLD 12:00
SOCOFY Fireworks Handmade Genuine Leather Splicing Buckle High Heel Knee Boots Share Get Coupons SOCOFY Fireworks Handmade Genuine Leather Splicing Buckle High Heel Knee Boots SKUA******* 4.5 (41) Price: US$ 59.99 US$197.00 -70% Sale Now On 08:21:00:17 Order it get 60 points Color-1:
Siddle 12:01
I am checking for you now, please kindly wait for a moment.
Thank you for waiting. I am still gathering information on your order. It may take few more minutes, request you to please wait and I will be back very shortly. Your patience is highly appreciated.
ANN GOLD 12:05
https://www.newchic.com/womens-boots-3599/p-*******.html?rmmds=search
Siddle 12:11
I am sorry that it is taking longer than usual. However, I am working on your concern only and will be right back soon. Thank you for your patience.
ANN GOLD 12:11
Ok
Siddle 12:17
Thank you for waiting for so long. I really appreciate your patience.
I would like to inform you that prices and promotion on any products are liable to change and it completely depends on the manufacturer. That is the reason We never guarantee any specific price for an item and it might gets changed if it comes under any promotion or any active discount is removed. I hope you would understand. In this situation, I can not initiate the difference amount, however, we can offer you 10% coupon as a goodwill gesture for your future purchases which you can use to avail discount. Could you please accept that?
ANN GOLD 12:19
+I think I need a supervisor. This order is long coming... and I have been a good customer. I want a courtesy credit of $30
Siddle 12:21
I completely understand your point, however, supervisor would also provide the same resolution as it would not be possible to initiate the difference amount. I hope you would understand.
ANN GOLD 12:22
Cancel my order
Siddle 12:22
We would like to tell you the status of your order ******* is processed/ shipped now. It has been some time since the order was generated. Therefore, we are not able to cancel or make any change on this order though we wish we could help you. We advise you to accept the order first. Once you receive the order, you may consider more, such as making it a gift to your friend who needs it or second sale on other apps. We truly understand your situation. If you still want to return it to us, we provide 30 days return policy, please contact us within 30 days after you receive it and we will be glad to tell the returning process. Normally we will refund when we receive the returned product.
ANN GOLD 12:23
Exactly! That is why I want the credit! There have been 2 price reductions since my order
Siddle 12:25
I must have done that if my system has allowed me to do the same, however, this is not possible to initiate the same. Here, the best I can do for you is, I can offer you a 20% coupon. Could you please accept that?
ANN GOLD 12:26
No. I will put this out on all online media reviews and contact your corporate ofc president. Is this worth a $30 credit?
Siddle 12:31
I completely understand your frustration but please try to understand, no online shopping platform, can ever guarantee that the prices of any product wouldn't get changed. The prices are subject to change and that is the reason, you see offers on products for a specific time period. I hope you would understand my point here. It is my humble request, kindly accept 20% coupon and you can avail a discount using this on your future purchases.
ANN GOLD 12:31
No. I am now out of work since my order and want the difference
Siddle 12:34
I am really sorry, but that is something my system wouldn't allow me to proceed with, else I would have done that right away, and you don't have to ask for the same again. The best I have in my authority is 20% coupon which I would be happy to process for you. I hope you would understand my limitations.
ANN GOLD 12:35
I dont i shall begin negative reviews and contact your company president
Read