annette s.

This company "claims" they do not use fonts but that is a LIE. They also upcharge for what they tell you is a better artist... I guess that must mean better than an imbecile. They do not follow directions for any revisions. Their communication is less than desirable. Computer generated garbage.

So I was all excited for a very expensive item to be being offered as a pre sale for VIB Customers. I was on it... ordered that plus a lot of other items to fill my online basket. The order is placed my card is charged.

Then I get an email (after my card has been charged) that oh oh... out of stock. So that item was removed from the order.

I call to cancel the order. I am assured that it will be canceled.

Then another email comes to tell me it is shipping. I call again to make certain it gets canceled.

I am promised again it will be canceled.

Then guess what... again I see an email that the package is almost here.

I call and explain it was canceled. I am told they would call the shipper and have it redirected back to Sephora and I would get my money back.

You guessed it ALL LIES. The package arrives.

I call explaining the whole issue. Box in hand unopened and am told by Sephora Customer service that I can take the box to a Sephora store and they will give me my money back and take the products I do not want back.

In the store they explain they need to open the box. Ok so they open the box and see that all the contents are there then tell me that the can't give me credit because I used PayPal and now the box is open.

This has been the WORST experience EVERY so spoke to 4 people all who were supposed to cancel the order. The order came anyhow... then i am told take it to a store... and the store gives me this lame excuse about PayPal and the can't give me credit so I am STUCK with an order I did not want... social media here I come to tell all my friends and their friends that all Sephora cares about is saving the sale and they do not care about the customer. ARE YOU KIDDING ME