Annette A.

I was expecting to write a glowing review but it saddens me to have to write a bad review, my next step is to file a complaint with the bbb and a dispute with my credit card company. I placed a order, carefully measured myself and used their sizing chart to determine the correct size. After waiting longer than the expected time for delivery, the garment came. It was beautiful and it fit (although a little snugly) but it was a halter and it would not even meet at the back of my neck. Since their return policy clearly states that I am entitled to a exchange OR store credit, no refund, I opted for a exchange and asked for the next size up. I had to email them 3 times after I returned the item to get a response from them and finally they responded with a store credit. That would have been fine if I could have used it to order the same item one size larger. The problem was I would have had to pay an additional $54 for the exact same item. How that happened, I don't know. I sent the item back 2 days after I received it. It took them 5 days after they received it to notify me and suddenly I have to pay $54 more dollars for the same item? I didn't ask for a store credit, I asked for a exchange, just one size up. It is not unusual for a lady to have to exchange an item, especially if you can't try it on before hand but it is unreasonable to expect someone to pay $187 for the item... find that their measuring chart is WRONG, have to pay $8.00 to return it, and now have to pay an additional $54 to buy it again? The same item? When their very own return policy says that I am entitled to a "store credit OR exchange". Well I wanted the exchange and they refused to give it to me. It is hard to get this company to communicate with you in a timely manner, their phone number is a fake number and now I believe as others here believe that they don't appreciate their customers, they're greedy, heartless, unethical, and they have no intentions of following their own policies. I will not do business with them again and will not suggest that any one else do business with them either. This was a stressful endeavor and it's not over yet. All I did to deserve this stress was try to purchase a jumpsuit. If you have had similar issues with this company, file a complaint with the BBB and also the following Government Agencies:
Federal Trade Commission@ *******222 or visit: https://www.ftccomplaintassistant.gov
Attorney Generals Office@ (*******226) or *******000 or http://www.ncdoj.gov/Consumer/2-2-12-File-a-Complaint.aspx (this is for the Attorney Generals Office in North Carolina, you can google the correct office for your state.

I purchased play tickets on Aug 3 for a show on Sept 17. I purchased early so I could get a good seat but I was never able to print out my ticket. By the end of August I started to email and call to find out why, that's when I was informed that I would not be able to print my ticket until the day of the show. I asked for a refund since it had been a month and I still did not have the product that I purchased. I wanted to just go to the ticket office website and purchase a ticket at full price so I could go to the show but I was told that I could not get a refund and the only thing that I could do is give the ticket away but they would not issue me a refund. The only thing I could do is wait. The day before the show I went back to groupons website to see if I could print the tickets only to find that they canceled the offer and refunded all the tickets with no explanation. The tickets are no longer available and I can not see the play that I've waited so long to see. I believe groupon sellers sells the tickets and makes you wait to print the actual tickets to see if they will sell them at full price. If they don't, groupon ticket holders will get the seats that's left over, and if they do sell all of the seats at regular price then the groupon ticket holders are just out of luck. That's what I think happens.