Ordered two bags totalling £39. Never received them and no return contact from customer service or tracking information. Still trying to get my money returned.
We are sorry for any inconvenience we caused. Since there are many uncontrolled factors like weather, customs and so on will affect the efficiency of delivery, also, the logistics information will be delay to updated sometimes.We packed well and try our best to ship your order as soon as possible when you paid, but we cannot promise it will arrived your country within the specific time. But we promise that we will take responsibility if you didn't receive your package within 25 business days.So could you please tell us your order number, we will confirm the truth and find a reasonable solution for you. Thank you so much!
Best regards,
Banggood Team
Annetta Has Earned 4 Votes
Annetta H.'s review of Banggood earned 4 Very Helpful votes
Dear Annetta H,
We are sorry for any inconvenience we caused. Since there are many uncontrolled factors like weather, customs and so on will affect the efficiency of delivery, also, the logistics information will be delay to updated sometimes.We packed well and try our best to ship your order as soon as possible when you paid, but we cannot promise it will arrived your country within the specific time. But we promise that we will take responsibility if you didn't receive your package within 25 business days.So could you please tell us your order number, we will confirm the truth and find a reasonable solution for you. Thank you so much!
Best regards,
Banggood Team