Annesha M.

I ordered a dress which came early, I was excited until I took it out of the package. Cheap fabric, looked nothing like the picture. I sent it back the next day. 7 business days go by and I email tobi to see if they have received the email. Said they still have not received it, the same day I found the tracking number and I saw the package was delivered four days after I sent it out! I have since emailed them twice about my refund. Two weeks have gone by and they keep telling me they have to process my return.

DO NOT BUY FROM HERE!

I placed an order for a shirt and it was said to be delivered, and it was not. I reached out to customer service via email at first and explained the situation-all they did was tell me to contact my local post office over and over again. Next I tried to call, after maybe the 24th time of calling someone picked up. I was so frustrated at this point that I just wanted my money back, I explained the situation and asked for my money back. The person on the other end said that she could not give me the money back or send me another shirt, just store credit which I thought was absurd. I asked to speak to her manager and she just said "no". I asked her why I could not get my money back since I couldn't get the shirt reshipped and all she said was "because policy". Now I have to go file a dispute with my bank. Should have read the reviews before ordering from this $#*!ty store.