Annesha D.

Worst service ever. Yesterday they picked the car at 11 am which was supposed to be picked by 8:30- 9:30. And was supposed to be delivered same day by 6 pm. But it is not yet delivered. They do not give direct number to the person who is picking and delivering or who is working so that we can know the status. And the garage closed at 5 pm. Yesterday we waited for any update from them that the car will not be delivered. We waited till now. But nothing from there end. We called the customer support after 30 minutes waiting time we got into the line. And they were asking what's the status.
We really do not know if they will deliver our car today also or not. And we do not know what they might have used our car for the whole night. What if they are doing crimes using our car. It's our biggest mistake that we used this service. Never believe this service please.
The statements they are using in there site like ‘if not delivered same day it will be free' is totally rubbish. Yesterday at 5 when we called they charge 120£ and asked us to pay that much money, else they won't deliver. We did paid that much money and still waiting for our car to be returned. Forget about servicing what they might have done we really don't know. We are not getting our car plus we are spending money in cabs plus so much stress we are going through. If the car will not be delivered today by 5pm we have to inform police. Because God knows what they are using the car for.