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Called the company at least 6 times in regards to a defective rug I ordered. Upon getting the rug, it was ripped in the seams and didn't even lay flat. I was told by Rosegal to take pictures of the defective product and email to them, which I did and also send the product back to them which I did and I had to pay out of pocket to ship it back. Every time I call their customer service dept., nobody will help and I usually get hung up on. Their customer service is Horrible and their products are worse. I will NEVER purchase from this company again, and if you're smart, you won't either!
Anne S.'s review of Rosegal earned 4 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Anne ，
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.rosegal.com/warranty-return/
Could you please give us your order so that we can offer you a solution?
We will do our best to resolve this issue to your satisfaction.
We look forward to hearing from you soon.
Best Regards
ROSEGAL Customer Service