anne r.

Sprint has been the worst. Company I have ever had to deal with. I would give them 0 stars if it was an option. They offered promotions when we first signed that "expired" and we were never told they expired. If ever spoken to on the phone they were always short and never any help with explaining or helping us understand the bill. This is why we switched to Verizon, we were explain everything about our bill before we signed, had wonderful customer service, and Verizon has made us so happy in the short time we have been with them. The bill is only about $10 more per person but is well worth the money to get the new phone, unlimited service, and much better customer service. They even offered an inconvenience credit when we had issues getting our phones and bill right. Sprint has never offered this nor given a first time fee waived. They come up with charged ive never seen on any other network and are no help when we had issues with our phones, service, or bill. BY FAR THE WORST EXPERIENCE IVE EVER HAD!