annen215

Anne N.

Contributor Level

Total Points
80

1 Review by Anne

13.5K Views
1/11/22

Never again. The rug came, and we could smell the mold/mildew through the packaging. We hoped we were wrong, but made only a cut in the plastic on top in case we needed to ship it back. Sure enough the smell was overwhelming when we opened it. We immediately taped it back up, and contacted the company to return it. It took forever for the label for the return, then forever to be refunded. They didn't even refund us the full price of the rug. Good luck getting ahold of an actual person to speak to about anything. And now we get incessant emails to review the product. Never, never again will I use this company.

Tip for consumers:
Don’t.

Products used:
None

* Rugs.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Anne hasn’t received any votes.

Anne hasn’t received any thanks yous.

Anne doesn’t have any fans yet.

Anne isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

dianaw567
5/23/22

I ordered 2 rugs. Only one has arrived. This seems odd. I hope the second one gets here soon. Diana

georgefc
5/19/22

Different colors rug 8 x 10 was very had to get to pay made it too complicated to bye one but...