Anne M.

ABYSMAL CUSTOMER SERVICE! My daughter ordered a desk from Argos. When it was delivered, only one of three parts arrived. As the other two parts could not be found, the part was uplifted and she was refunded. We ordered another one on her behalf online on Thursday 17th September and we're due to collect it on Wednesday 23rd September from Dunfermline. Dunfermline called on Saturday 19th September to say that the desk we had on order was not complete but a new one could be sourced for pick up today Friday 25th September from 9am. I received no text to say the desk was ready for collection today so I called. My order had been cancelled but I had received no notification of this. The gentleman said that this was probably because there was no contact details attached to the order! How had Dunfermline managed to call me then? The first order which they cancelled was also made through my Argos account! The desk meantime is only in stock somewhere over 400 miles from our location (I believe that to be Canterbury) and from the information gleaned from the gentleman I spoke to, the desk is not due back in stock until 15th January. We're there/are there actually any COMPLETE desks available? Well there might have been at some point as my other daughter has one in Gloucester. Could that be the only one in the whole of the UK?!?