Anne L.

I booked a flight from miami to zurich for the end of July through justly. The airfare was Turkish airlines, so it had a layover in istanbul.
Due to the political situation in Istanbul i asked them to cancel the flight.

I was calling customer service a bunch of times; average waiting time on the line approximately 5 to 7 hours.
I was told the flight could not be cancelled.
Furthermore i had payed the fee for insured tickets.

So i called that insurance a couple of times: due to the fact that the flight was not in their timeframe of affected flights, they would not cover anything. Turkish airlines wasnt able to dos something either, trying to tell me that Turkey would be a safe travel destination.

So i asked the airline again, what they could do about it. The only way to keep the value of the ticket would be to pay another fee of approx. 250$ to change the date & destination. Only the same airline possible.
So i changed the date for the end of september with destination Dusseldorf instead of Zurich.
I was confirmed that change by the customer service of Justly.

Two weeks later i saw the booking confirmation & the destination was not changed.

I called Justly and explained the situation. I was told that they would make an investigation to listen to the call of me a& the customer service representative. After i didnt get feedback soon s promised i called them from August to now approximately twice a week. I was told to hold the line: sometimes for 3 hours to 8 hours!

I was always told: investigation is still running. Call back in 24 to 72 hours and we will have results.Or, a supervisor will call you back (sometimes they told me in like 2 hours) and i never got a call back.

My flight goes on friday now. Now i was told investigations are finished and i would have confirmed changes on the phone. So i would have to pay fees again to make changes. Two times representatives didnt even listen to what i said and were just hanging up on me!

Please, be warned to never book with justly!
I lost 1800$ and will not be able to attend a wedding of my best friend in germany. They ask me to pay another 500$ to change the destination. They have no feedbacks on their website. Everything can just be changed on the phone- no written confirmations in advance. So if they mess it up it is your problem. The customer service is well trained to always give you the same answers: i can't hear you, Someone will call you back, or please hold the line till forever.

This company is messing around with customers. They have the worst customer service, all positive feedbacks online are fake. Read the negative ones and you will see that too many people have the same experience as i had.
Never book with them.