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Anne H.

Contributor Level

Total Points
94

1 Review by Anne

  • HomeAway

6/25/17

Having been with Homeaway.co.uk for a number of years, I recently enabled the Online Booking system and received a phone call from Homeaway to finalise it. I asked the person how much the fees were and was told 4% and that the traveller would pay this - I thought this was fair enough as they have to make money on top of the annual subscription charge that all owners pay them - I received my first booking and on top of my quote the guest was charged 11.5%! When I contacted Homeaway I was told that no the charge would be between 6-12% but this could be subject to change at any time! I have had 5 bookings since and each time the guest has been charged around 12% and in one case it was nearly 19% (inc vat) which is just total greed. I had to wait over 35 days after the person paid to get my money and by this time 3 lots of guests had been and gone. When I finally got my payment there was 3% charges taken off me - when I queried this I was told it was for credit card fees - AT NO TIME WAS I INFORMED OF THIS. Again MORE LIES. I received a booking for February which I cancelled as I refused to let any other traveller be charged these exorbitant fees AND had I accepted it they would have paid and I would not receive the money until after THEY LEFT IN FEBRUARY. My subscription is up and I will not renew my subscription - I will not be helping to line their greedy pockets. PLEASE, BEFORE USING these sites GOOGLE the plenty of complaints on them...

Tip for consumers:
GOOGLE GOOGLE AND GOOGLE THE FEEDBACK OF OWNERS AND TRAVELLERS WITH HOMEAWAY/VRBO

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Anne Has Earned 12 Votes

Anne H.'s review of HomeAway earned 12 Very Helpful votes

Anne Has Received 1 Thank You

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Chris F. thanked you for your review of HomeAway

“We're trying to get the activities of this rogue company regulated in some way. Please join our Facebook campaign at www.facebook.com/Stop-Homeaway-UK-1802684673098038 or email me chris@verdevilla.gr”

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