Like many of the others, I was taken in by the scam that I would be receiving authentic Pandora jewellery. I lost out on over 100.00 for cheap imitation charms and bracelet. They perceive to be located in Canada when in fact it is shipped from China! It says on the website that the jewellery is shipped in a small carton - not! Mine arrived in a cheap flimsy envelope with a little bit of bubble wrap. I have tried to contact their customer service through their website and of course have received no response. Save your money and buy from an authentic Pandora dealer. Wish I had~