Ann D.

I own three 17" laptops (for myself) and one 15.6" (for my husband). I am a computer pro with 15+ years of experience. I worked for one company that used different computers and I switched them over to HP because I have been using them for years. The one problem I did notice is that most of the time you couldn't make recovery disks from the equipment so all you had to do was call up HP and they would send you the media for free. About the last 5 or 6 years you had to pay for the disks and that was okay, the cost was about $12-$20.00.
Another good thing about the laptops is if you needed to change a hard drive, a wireless card or memory, there were little doors on the bottom that went to each of those items. But now you have to take the complete bottom cover off to repair these items. The plastic covers have gotten flimsy and easily broken. But the biggest challenge is talking to tech support. I was told I could have media created for my computer and all I would need to do was to download it. I was in and out of town working so I didn't download the software even after I was sent another link. The next time I called I was told I could pay $35 to download the media to a flash drive. When I didn't get a link I called back and was told it would cost $35.00 and have a $14.00 per month plan for up to 3 computers. They would stay on the phone and walk me through the process and make sure it worked. I said I didn't need that I just wanted the media. Then I was told it would cost me $60.00 to just get the media. I can go in the store and buy a retail item from $50-$100.
The coup de grace is the fact that 2 of the laptops I have, I can't get parts for them. When I called HP, they said they didn't sell them and the places they referred me to only repaired printers. One item is a keyboard that I've been trying to repair for11 months. They couldn't even give me the correct part numbers. I can promise you that if I had known that when I bought these items, I would not have gotten an HP. There's a saying "to be forewarned is to be forearmed." Don't buy HP products, you will regret it.

I have received some cheap merchandise that I was told I had ordered. I explained that I always check my cart unless it freezes up and then I am asked to pay for it. The only good thing is when you call them they remove the charges and tell you to keep the items on them. One charge kept showing up for $33.50 and it said I was delinquent paying. Finally I called and asked what that was about, and was told it was for People magazine. I admitted the magazines just started showing up one day, but I didn't give it much thought. I knew there was no way I'd ordered them and if I had I wouldn't have chosen People. They took that charge off as well, but you really need to be careful.
Games are still freezing and moving at a snail's pace as well as still getting those lengthy ads.
Oh yes, I won $5.00 in one game and $10.00 in another. How about I win $5k or $10k or some of those millions they're giving away.