ANN D.

Last July 2014, I used this service once for a $1 fee. The confirmation email containing the statement, "After your trial period, you will be charged $19.95 for your PeopleSmart membership and it will automatically renew upon expiration at the same price every month unless canceled," went to my SPAM email. After carefully reviewing my credit card statements, I discovered today that I have been charged every month for a year! Costumer service refunded only three of those payments. I feel completely abused and defrauded by PeopleSmart.

DO NOT TRUST THIS SITE! I booked a "no cancellation fee" booking, then had to cancel. I used the online cancellation process. I was prompted through the process and all the way to "submit." I checked on my cell phone app later in the day, and the reservation displayed as cancelled. On the day after my scheduled check in the hotel called to ask if I'd be arriving! I was floored! THE HOTEL CHARGED ME $499! When I called Booking.com, they had no record of my cancellation. Go figure! When I checked my internet browser, there was a history of my submitting a cancellation! When i clicked to open it, it opened the hotel info page and LOST MY HISTORY! This was while I was on the phone with a service rep. Who then asked for a snapshot of my browser history! DO NOT USE BOOKING.COM!