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Ann C.

  • 1 Review
  • 0 Helpful Votes
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Experience: Clothing & Fashion, Shopping

Member since January 2020

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1 Review by Ann

2/24/20
Each time I have tried to purchase an item, my current, viable, funds available cards are rejected. After calling customer service and going though many hoops and being told I have to go to my banks, I usually give up. Customer service is non-existent. This last order took over 2 weeks to get it done. I have designer clothes and shoes I could possibly consign but after this last experience I will not order or consign anything with TheRealReal. After the banks laughed at TheRealReal's reason why my cards were not accepted, they said they would tell their friends about my experience and tell their friends not to use The RealReal. I am also telling my friends about the experience (this is the third time I have had a bad experience) not to use TheRealReal. I urge anyone thinking of trying to purchase or consign an item from and with The RealReal to look elsewhere. Avoid The RealReal with a ten foot pole!! Minus 5 stars!! And my advice for anyone who works for TheRealReal to quit and find a job with a reputable firm. Ann Carroll, *******588

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