Ann C.

They have great clothes and it's a good idea, but I ordered two coats for my daughter for Christmas for her to try using their sizing (she had sent her measurements in). I ordered them on November 23 and when she opened them on Christmas and neither fit, I called that Monday, 27th to find out that they would not allow me to return them. I could not believe that a retail establishment doesn't have some sort of holiday return policy. I am appalled and dismayed that they don't understand that if you open a gift for Christmas the 30 day return policy doesn't work. Also, they sign all of their e-mails "we're listening and we're learning" but somehow they forgot to do that themselves!