Ann B.

Have you ever wondered why Pottery Barn doesn't have a review section on their site?
There is a reason. It would overflow with negative reviews. The quality of most products is as bad as their customer service. I am trying to return the PB Comfort Square Armchair twin sleeper because after just two months of use I found lots of molded spots all over its mattress, the base and the mattress cover. All that on the invisible side, on the bottom, facing the floor. I took pictures, video, and contacted their customer service. We agreed on the return of that whole thing. Today it's been a month since. I never got an email or a phone call with the confirmation and the date for the return. And when I try to call customer service they are having hard time connecting me with a supervisor, saying it will take up to 72 hrs to get back to me. And no one calls me after the 72 hrs waiting. This is the worst shopping experience I've encountered ever. Not only their products are made in China, but their customer service is a joke too. The lesson learned - go through product's reviews before buying it.

I recently have encountered a problem with the Teavana's teas.
They include old, dried worms, that start floating right on top after brewing. I found them in vanilla flavored earl grey and a simple white tea, too.
This is disgusting.
When I lived in another state, I never had this problem with Teavana. But now in Akron, OH area this is what I found.
I'm not going to shop for loose tea at Teavana anymore.
Have to explore Whole Foods store from now on.
I am very disappointed with Teavana.