Anna Y.

My daughter bought tickets for the Utah Jazz game in February. She had worked hard for them and bought these for her dad at Christmas time. When the day of the game hit, yes she procrastinated, after all she is a teen, there were no tickets to be found. Even though they stated that these had already been transferred, they hadn't. My daughter only has one email account. Either someone ripped them off in the transfer process, or they have servers that are unsafe. We called customer service 3 times. The first time she spoke to the agent for an hour. The second time, I called an agent and got hung up on. The third time we spoke to an agent, they told us the tickets were already disbursed and they could do nothing for us. We asked for a refund. They stated we would only get a refund for $8. We asked for other tickets, they stated they couldn't give us any. So sad to rip money off from a teenager. Why don't you hold these tickets in an account so they could possibly be downloaded again? This makes no sense! This was a total waste of time and money. I wouldn't use them again... ever! So basically they stole my husband's Christmas present from his daughter.