Anna T.

As one of international customer since last year, my orders keep missing during the transit and i really don't know what actually happened. Its not only one or two orders, its more than seven orders! Even the replacement also!

Every time i emailed the customer service team, they keep saying, i need to check with local post office, i have done it thousand times before emailing them yet my orders are nowhere to be found. The tracking their gave to me its kind a useless since the orders keep "mis-scan".

Worse case scenario, i ordered some discontinued shade lippie sticks during BOGO promotion in May 2018, but i havent received my order till now (July 2018). I asked for replacement because i waited till 21 working days for shipping (as their promise!) and by the time they want to sent the replacement, they said, their are unable to provide the discontinued shades because its no longer available. Ffs!