My score is based entirely on my personal experience. The order was late only by one day (not bad for customised item free 2nd class delivery within 8 working days). It was exactly what i ordered with a correctly engraved name. So good job. In between when I checked website and saw warning note that the website would be closed for two weeks I became suspicious. A few searches on Internet brought some negative feedback. So the first thing I did, contacted my bank to cancel payment. But very next day my order arrived and I had to go back to my bank to validate payment.