I have sold one Moncler jacket, and send it promptly to their office in Paris.
They have sent me an email stated that they paid me to my bank account but this money never reach it- I have contacted them several times, every time explaining again what happened - and they have promised to sent me the proof of payment. They failed to do that, and I either have my item nor my money. AVOID.
Very rude and unprofessional.
Dear Anna, we are so sorry to hear that you have had a disappointing experience on Vestiaire Collective. Please can you share your customer reference number and we will look into this with the finance team ASAP. Kindest regards, Rachael, Team VC