Anna R.

I ordered a personalized card and received it when promised. After that positive experience, I ordered 2 personalized night lights. I spent many hours trying to find the right ones. Read the shipping information and finally decided to order. After all the searching for the right gifts and modifying them to personalize them, the only shipping option which I was given was EXPEDITE at 31.35. I called customer service and asked why I was not offered regular shipping and they mentioned that they need to send some items with tracking therefore only EXPEDITE service is available. I had spent so much time on finding the right product, I didn't want to spend over 30.00 on shipping. It upset me that I wasted so much time on finding the perfect gift and that in the end I was forced to pay for EXPEDITE service when I really didn't need the items that urgently. I didn't mind waiting an extra week or more for delivery. The customer service experience was FANTASTIC. They reversed my shipping fees as a 1 time only courtesy. I was very impressed. I received the items, they're exactly as ordered. Very nice!