Anna P.

The manager Manny refuses to give a refund and hung up when I call. I have gone through my credit card company and the BBB. Because they have a "no refunds" clause on their registration card that allows them to never give a refund. Do NOT stay here. Do NOT sign the registration card without seeing your room first. They are filling their pockets without making it better for their guest.

Do NOT stay here! (Parenthesis represent pictures that we took.) We checked in at 2:35 on Tuesday, 6/29/21 (ABVIregcard) at the Americas Best Value Inn at Satellite Beach. We then parked outside our room & walked past an ac drip at the base of the stairs that we had to carefully avoid then up the stairs with a wobbly hand rail. At the top of the stairs, the first room had a hole in their curtain with a camera (holeincurtainwithcamera) & cigarette butts throughout their ac puddle (cigbutts&acpuddles) that we stepped over. We walk over two more ac puddles to our door. Before we even walk in I can see the worn out curtain (ourcurtaindeteriorate) through our window. Not pleased at this point but we can deal with it. As we enter our door we are greeted with the smell of smoke in our non-smoking room & I immediately see the crumbs at the base of the bed (crumbsbybed) & multiple things that we could be blamed for with our dogs & I begin taking pictures. I take a picture of the broken dresser doors (Dresser1 & Dresser2). I notice many things on the carpet such as a carpet patch (Carpetpatchfrayed) & frayed carpet (frayedcarpetbywall) along the edges. To top that off there were piles of pet hair (Hairycarpet&haironwallcloseup) along the edges of the carpet too. I walk toward the bathroom & notice a crack in the door (Bustedbathroomdoor). The crack was across the edge of the door too. As I looked at the night stand (bedtable), I see that it is also all torn up at the bottom. I decide that I will just have to deal with it now that I have covered us by taking pictures so that we won't be responsible for the disgrace of the room so far. I help my kids get situated & try to keep them quiet so that my husband can rest after the long drive. I go to sit on the bed & find a hole in the bedding (Holeinbedsheet). As I sit at the edge of the bed beside the hole, I look up at the refrigerator with the cords dangling hazardlessly beside it (Fridgewithexposedhangingcords), & see something crawling on the top. I get up hoping to kill a gnat but find a baby roach. I get a tissue & try to squish it. It went under the metal on top but I was able to push the tissue under the metal & squish it. I do not have a picture because it was just squished guts unrecognizable on the tissue. That was the final straw. I then get our kids & have them play outside while my husband rests & I begin searching for a different hotel. After searching on my phone for about 20 minutes, I find a hotel and call to check availability & pricing at 4:01. I talk to my husband about the situation & we decide to go to another hotel. I walk to the office & talk with the clerk. She makes a phone call & is told that she cannot refund our money but can only move us to a room a few doors down, likely infested with roaches as well. I attempt to contact corporate via the number on our registration card at 4:14. After calling multiple times (CallCorporate) to try & reach customer service, I was only able to get in touch with reservations. I try to work with them but their hands are tied. I talk with my husband & we decide we cannot safely stay at ABVI & check out. I book our reservation at the Best Western at 4:34, a mere 2 hours after I got our keys for ABVI. I highly recommend the Best Western instead! We were in the room for less than 2 hours and had nothing but bad experiences the entire time. As of right now, I am reaching out to the management at ABVI & sent this to Redlion via the RLH contact page on the Redlion website. They can't do anything because it is a franchise. I had to contact my credit card company to dispute the charge. Other pictures include a large pile of dog vomit (dogvomit) in the parking lot; an example of the furniture & personal items (furniture&personalbydoors) that were outside of many of the doors likely occupied as apartments, not an inn; loose door lock on the inside of our door (loosedoorlock); & the gross tub drain (tubdrain).