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Anna M.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since April 2020

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

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  • Profile Views

    30

Review Distribution

2 Reviews by Anna

6/3/20
Any company can make a booking
Any company can make a booking, where you can judge the company is when something goes wrong, how much support they provide? How fast they respond?
This company does NOT respond EVER, does NOT provide ANY support.
I have been waiting 3 months for the money return for the cancelled ticket, can I count on ANY updates? NO! Can I understand where my case is? NO! If you people think I will leave it, you are very wrong, I am just about to give my case to the doubt collecting company, you can be sure.
And I WILL NEVER EVER AGAIN use your services! Thanks god the competition on the market is huge.
AVOID!
travelgenioc
Customer S.
Thank you Anna for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
travelgenioc
Customer S.
Thank you Anna for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.
4/6/20
This is the worst agency ever, no support whatsoever, the do the booking and collect the money, in case of any issues you are on your own, consultants are rude and totally useless.

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