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Solopress

Printing

“Not long time ago I have received a quote for a large...”

11/1/13

Not long time ago I have received a quote for a large quantity of printing. I have sent the email later confirming the printing and asking couple more questions as a result had no reply. I gave a call and find out the person is no longer working for the company. They came back to me a week later with quote in 4 times more expensive than original one for the same print. They were claiming that the person who was working was underestimating the jobs. I dont know if its true or not, but I have spent a month and wasted my time. I think its a very bad customer service, they have to be responsible for there employes and not finding excuses. Its there problem inside the company and should stay inside the company.

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Solopress P. – Solopress Rep Over a year old

Good afternoon Anna,

Thank you for your feedback,
We are sorry that you feel this way,
In order for us to be able to investigate into this further, are you able to forward the quotes that you received to help@solopress.com.

Please can you also provide us with some contact details for yourself so we can discuss further.

Kindest regards
Vicky Stevenson
Customer Service Representative
Phone: 01702460047
Email: Victoria.Stevenson@solopress.com