Anna m.

Unacceptable, disappointed, unprofessional and the worst experience ever! I called to place an order for a headboard and bed frame to ensure that both items fit with each other. I receive my packages both headboard and bedframe last week and so decided to put it together this week and I noticed that the bolts and nuts to attach the headboard to the bed frame was missing. I contacted customer service and explain the situation to them and I was told that I would receive the missing hardware or the next day. So once the hardware arrived I notice the items were still missing the nuts and the bolts were too short. I called customer service again spoke to someone named Amy she instructed that I should go to a local hardware store and purchase the nuts and bolts and they will give me credit and I told her this is unacceptable the reason why I order online is to avoid the store so long story short I will never order from Wayfair again. They way they treat their paying customers is insane. NEVER EVER AGAIN... no one should be treated this way