Paid with Visa card through Klarna who cooperates with this company. No goods came to me. Send email to support. Get a standard answer. The company says they have no responsibility? After many weeks, a small pink package arrives in my mailbox with a blue shirt in it, there is no jeans / denim fabric and the shirt looks cheap, there is no textile / laundry label in the shirt. Contacting support again sends pictures and asks what happened? Get an answer
Hi It's unfortunate - in order to exercise your right of withdrawal, you must inform us of your decision to terminate this contract with a clear statement (eg a letter or e-mail by post). It is necessary for us to get the goods back for the return.
1. Send us the following forms filled out, signed and scanned:
2. Send the goods to the following address:
Name: Quastar Co. Ltd.
Phone number: *******961271
Address: Xinzhengshi Longhuzhen, Huanancheng No. 1 Building 5A-C11,45000 Henan, China
Use only one return method with tracking number so that we can assign your return shipment.
In this way, you inform us about the return in advance and the goods received can be clearly assigned the correct order. This is the only way to guarantee a quick refund. Upon receipt of the return shipment, we will be informed of the receipt and the refund can be made.
Has chosen to report this company to the police even if it does not help directly but this is fraud.