Anna K.

I ordered 3 dresses in May. I received one at the end of May, and other 2 in the second week of June. The first received was well too small. I sent a query (same day when received) how to change it to bigger size. I was told to wait for other 2 (didn't make sense to me at all). I did raise a concern what would happen if I pass the 30 day return waiting for the remaining 2 dresses. I was blagged to put it shortly. I decided to gift too small dress to my smaller friend and ordered another one a size bigger. Both orders were fully paid via PayPal. I've been waiting for the second order and checked the status only to find out that was awaiting payment! I'm furious now as the number of emails I've sent (incl. Proof of both payments) only to receive latest reply that I didn't pay the second order but the first. First order was all in size M. Second only one dress in size L. I really don't know what else to do to get through the thick wall built around the twinkledeals. Very incompetent, messy and crafty. I am fuming indeed and will take this matter further.