Anna H.

Earlier this year I walked into a T-mobile store to get a month to month Internet plan on my mobile Internet device. It was $10/month. After paying in person at the store a few times I decided to sign up for autopay to make things more convenient. Then my fiance and I bought a house and went with a different (equally crooked) company (Frontier) for wifi internet at the house. I discontinued my autopay and canceled my T-mobile Internet in May, 2018. In August, 2018 I realized that they continued charging me every month, so I called customer service again and used my Passcode to dispute the charges and cancel my account. The representative waved the outstanding balance and appologized for the mistake on T-mobiles part. She reassured me we were squared away and I should disregard further notices in the mail as the system takes a while to update. I asked for a verification e-mail. She said that wouldn't be possible but I could request a verification if I wrote a letter to the headquarters. I did. I never heard back from T-mobile.
Fast forward to November 28th, 2018: My fiancé and I are on our layover in Boston, ready to head to Europe to visit family for the next 1 1/2 months as I recieve a call from a pre-collection agency wanting somewhere around $60, claiming I had an outstanding balance with T-mobile. I had them refer me to the T-mobile dispute center. There I was only running into more nonsense, that in order for them to verify my identity and activate my account (which they acknowledged had been deactivated), they needed my passcode. This passcode I have written on a piece of paper in my file back at home and cannot give to them at this moment (which was hard to get ahold of in the first place back in August).
So basically they were absolutely uncapable and unwilling to find a solution or a middle ground and basically told me either I give them the passcode so they can further look into my account or I'll be turned over to a collection agency if I don't want to pay the outstanding balance I supposedly have with them. I have no international phone plan and won't be able to solve this problem till I get back from my trip. By then I'll have a collection agency to deal with... Unfortunately this kind of behavior isn't unusual for these kinds of companies. I could go off on another rant concerning At&T and Frontier. Who's out there to keep these guys in check?