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Sorry to say I have had a bad experience with this company. I ordered an item to be delivered within 3-4 business days, paying ~£12 for the privilege. It is now 6 business days (10 actual days) since I ordered and payment was taken. I have submitted several tickets requesting a) my £12 back and b) an update on when it will finally get here. The first ticket was resolved immediately saying it will take 7 days to arrive, but I don't think they looked at my specific case where I'd paid extra for priority delivery. Subsequent tickets have gone unanswered. Poor show.
* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Anna E.'s review of LightInTheBox earned a Very Helpful vote
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Empty.
Available trustworthy clear honest kind and good taste for goods
The quality of the swimsuit is not good. The material looks cheap and it has no hem.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14027861
Sincerely,
LightInTheBox Customer Service