Do not order from this company. It is a complete scam. Sending back unwanted items is horrendous, each attempt is met by another automated email and no return information or address. I shop widely and frequently online and this has been my worst experience ever. Avoid. Avoid. Avoid.
Dear Anna,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies.
Please click here for more details: http://www.zaful.com/returns/.
In order to solve this issue, please send us your order number.
You can click here to submit a ticket https://support.zaful.com/ticket/ticket/index?cat_id=37 you can write the subject as "complaint from sitejabber.com".
We are looking forward to assisting you.
Best Regards
ZAFUL Customer Service
Dear Anna,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies.
Please click here for more details: http://www.zaful.com/returns/.
In order to solve this issue, please send us your order number.
You can click here to submit a ticket https://support.zaful.com/ticket/ticket/index?cat_id=37 you can write the subject as "complaint from sitejabber.com".
We are looking forward to assisting you.
Best Regards
ZAFUL Customer Service