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Anna C.

Contributor Level

Total Points
80

1 Review by Anna

  • MyTrip

6/18/21

I had a horrible experience with my trip. I bought my ticket to Brazil and due to the CV situation I had to reschedule my ticket. I immediately paid 316 euros for the exchange, two days later I received an email saying that it was not possible to re book and I received my refund. I tried calling once, twice, three times, they stalled and never answered and I had to pay a 119 euros phone bill for waiting and not having been answered. A lack of respect for the customer is very, very big, I've sent several emails and they didn't give me the return of any. Now I have to buy another ticket because of their lack of professionalism.

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