Annabelle J.

AVOID! AVOID! AVOID!
I wish I'd checked out Jabber and other websites before I bought from pawspetsupermarket! I Bought 2 dog coats from them in Sept 2010 for £39.98 and was absolutely delighted with the service from I received. The goods arrived very quickly in perfect condition (and my dog looks adorable in them!).

Unfortunately I didn't pick up on the fact that they had slid through a further payment of £39.98 in October 2010. They then took out one payment of £39.98 practically every month from January to October 2011. When I finally noticed this it took several emails and no end of personal stress before I got a refund. If I didn't know that many, many other people had the same problem I would have thought it was a computer error.

If you are genuinely giving good feedback, I URGE you to check your bank/credit card statement thoroughly as you could get a nasty surprise like I did (those coats could have cost me nearly four hundred quid if I hadn't persevered!).

Incidentally, if like me, you have been experiencing difficulty getting a refund from your bank/credit card provider, quote Section 21 of the Consumer Protection
(Distance Selling) Regulations 2000 to them. They are legally obliged to refund you and they have to prove you authorised it, not the other way round.

It looks pawspetsupermarket may have ceased trading which is great news for everyone who has been scammed.