Chatted with a chap named Calvin W. Concerning a site-wide coupon (shows no restrictions next to the coupon banner like other legit stores do) I wasn't ordering $150 moisturizer that IS included in the offer, I wouldn't consider this excluded product a prestige brand at all. There is absolutely nothing on the product pages that states a restriction and I was ordering a few items, different brands some were included and of those not included, you didn't find out until you went to checkout, entered the code and I noticed the discount was off. And at that point and in very small print, under the name of the product appeared this message "Promo code ineligible: Restricted Brand."
The CS response was that info is in the banner and I said no it isn't, it says exactly this "Save 20% sitewide during Friends & Family Sale with code FRIENDS. SHOP NOW" At which point I was told we should go down to the footer, click on FAQs and read all of those to find the coupon details. I dumped my almost $300 cart and will order from a more reputable company. What a crap experience. I did ask to have my just created account deleted, last thing I want is emails from this crap company.
Hey Anabelle,
Thank you for the great feedback! I'll be sure to pass this on so that we continue with the overall service we provide.
Many Thanks,
Andy - Feedback Team