Anna B.’s Reviews of eTeacherHebrew & more

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eTeacherHebrew

Language Learning

“Well, I did finally get my money back.”

3/9/20

• Updated review

Posting an update to my original review. After multiple lengthy conversations where eTeacher tried repeatedly to up-sell me to a variety of things I specifically said I didn't want, I told them I was filing a claim with my credit card company and would no longer accept their phone calls. I blocked them on my phone, turned off my credit card as they had told me they were still going to take the 2nd installment from my account, and filed a dispute. After all that drama, they sent me an email saying they would refund my money. I am happy I got the refund, but the amount of time and energy this took was absurd. This is a hard sell organization focused on enrollment and collection. I didn't take the class, but I suppose if they are as tenacious about helping you learn the language as they are on selling the course and keeping your money, you're in good hands.

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“Dishonest Refund Practice”

2/17/20

• Previous review

I called to sign up for a class beginning in late March. That class was full, but there was one opening in a class starting three days from the phone call. I signed up, but reconsidered that evening and asked to cancel. Because the cancellation was less than three days before the class began, they wanted to rebate me only $200 on approximately $800 for the class. There is nothing on their website stating their refund policy, and you do not get a copy of the contract until after you have paid and registered. I was past the full rebate period before they ever disclosed the rebate period. I have been on the phone multiple times but missed a call from them three days ago and have not heard back. I am filing dispute resolution with my credit card company but am extremely angry about this situation. They need to post their policies on their website and not book that close to the class date without disclosing. I could not be more unhappy, as I have now paid the full price for the class and cannot get anyone to call me back.