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Ankit K.

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Experience: Travel

Member since June 2020

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1 Review by Ankit

A perfect example how corporations can scam and be openly discriminating to you and get away with things.
I paid in advance for a 2 day car rental from London airport. When i was booking, I checked the name of countries they accept a driving license from. India was on that list and I went ahead with it.
On the day of booking I arrive at their office and from the first interaction their tone was insulting. I just wanted to get the car and be on my way, so listened to whatever they were saying. Then they asked more my documents. I gave them my Indian drivers license and they kept it for a few minutes and then said they cannot give me the car. I asked for the reason and i was told this is because they do not understand the format of the document (Document was in English).
I showed them on the internet that this is what the government issues. To which i got shouted at saying they will not give me the car. I told them if they do not accept a document from a country then they should mention it on their site. Their tone to every reply was insulting and rude. At the end i had to move on as i had no choice. I asked them for a refund since they refused to give me the car. At that point they agreed and asked me to make a refund claim online.

When i made an online claim they refused saying i should ask for a refund 48hr prior to date of pick up. I explained them the whole story and they came back with "You document was faded and hence we could not issue you the vehicle" This incident is from Dec 2016 , I still do not have my refund.
Which was nothing but a Lie given that i still have that document with me and every single text on it is crystal clear.
Either they find a new way to scam every tourist or they discriminate people based on their country of origin. But i would recommend everyone to avoid this company no matter how good a deal they give you. At the end they will take the extra money off you or treat you like garbage.

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