It made me feel much better to find this website and to realize that I am not alone in having been treated terribly by the customer service team at Kiehl's. The website also refused to accept any of my (in good standing) credit cards and yes, after waiting 2 weeks for a "credit review" was told that I would have to go into a store to make my purchases. I was not given any explanation, or any path towards resolution. Their attitude shifted from being helpful when I was "under review" to being obstreperous once I'd been rejected--even though I know I have excellent credit. They wouldn't provide any information whatsoever. I felt blacklisted and really turned off of the brand. And would be curious to know how these "rejections" are skewing--who is making this judgement, and why? Oh, and I've been a repeat (website!!) customer in the past and have a rewards account with them.