Anita Y.

BeautifulHalo is the worst company to deal with the refund request.

I ordered two lampshade. It took us 7 weeks to receive just one of it but the other one never arrive. The one we received was SERIOUSE DAMAGED like a GARBAGE. We took photos and send them twice because they reply me "It is hardly to tell what is exactly damaged from the photo you sent.". I was very surprised their reply so I resend them again that defective item. What I request is a refund but they never want to. They keep asking me again and again to ship me the replacement. Come on. I told them we don't need it any more because it was too late for it. Our renovation was finished. We already brought a replacement from other company, but this BeautifulHalo's Customer Support Team's ignore my request still reply me they WILL arrange the reshipment of the replacement. OMG! That made me feel like they don't want to make a refund for me.

About the other lampshade which I never receive. I request a refund also but they kept reply us:

"ALL ITEMS WERE DELIVERED. Since the local logistics company did not update the information, please contact the local post office for more information. Or you can check at local post."

There is no courier name, no tracking number for me to follow although I request those information. They looks like don't want to make me the refund too.

Never ever shop in this company again. That is too many hours and mails involved to deal with this customer support team regarding this order.