Anita W.

I did an impulse buy on a LV Cluny MM in black. Yes, this will be my first time using Bag Borrow or Steal. I was beyond nervous. Then read the reviews, right (It was backwards, I know). I decided to call the customer service number to test out what others have mentioned in their reviews. I dialed the number the phone rang about 4 times and I felt sick until she picked up. I explained my concerns to the lady that I had based on the reviews. She wasn't a bubbly type person (even keel) but not rude or disrespectful yet she asked me a few questions on the time frame I choose for delivery. She didn't ask for my name or the item I selected but I didn't mind (odd).

I received the appropriate emails, the welcome email then the confirmation email when I made the transaction. I was looking for the email stating we had a "problem" with the sale, no email had come. In that email was a tracking number, I called it and followed the process.

On the date they stated the item will arrive, it did (signature required). My box was light unsure if the item was in there or just plastic. I was blown away with the item, the photos on their site was exact to the bag I received. The serial number was the same. It was much better than I expected. I was beyond pleased with the bag.

The customer service can improve (give more excitement to the customer) but overall a good experience and will be a repeat buyer.