Anita M.

I recently made reserved an Airbnb in Wales. I received a confirmation from Booking.com. I thought that meant I actually had the house reserved. Three days later, I received an email from the property manager stating if I didn't call the phone number listed by the next day, they would assume I was merely inquiring, and my booking would be released. I did not see this email before the stated deadline. I call Booking.com customer service and spoke to a very nice gentlemen who reviewed all the information and assured me that the property could not cancel as they did, and that they had to honor the booking.com reservation. I was assured it was going to be okay. This cycle has happened TWICE and I still don't have the place reserved. Booking.com shows is fine--property sends me notification that it's been cancelled. Frustrated beyond belief with this process!