Anita M.

I wouldn't even give this "company" one star. First of all, their drivers always cancel my pool trips because they don't want to do pool trips and then I have to deal with the cancel fee and the trip money they take. Apart from dealing with this all the time, about a month ago I was out with a friend and my phone wasn't working so my boyfriend called an Uber for me, about a week later we realized that they had taken $150 out of the account because of some cleaning fee. They sent us a picture that looks like someone spilled water on the door and they said that was the reason. So we told them that I didn't do that and that that could be some random picture taken by their driver and they didn't care. They are not giving me my money back. They didn't even send me an invoice detailing the reason why they were taking that money, I had to ask them. So they basically stole my money. Be careful people. This guys don't care about you, they just want your money. I already deleted my account, I'm riding with Lyft from now on, I've never had a problem with them.