anita l.

For Christmas I, living in the Netherlands, had ordered a Christmas arrangement at Floraqueen for my niece in Australia. Costs about € 76.00. My niece never received a Christmas arrangement.
When placing the order, all information was entered correctly, but Floraqueen mixed up mine and the recipients addresses in the confirmation email.
Inquiry with Floraqueen resulted in the following ( partly) correspondence:
Floraqueen: We are very sorry to let you know that our courier company tried to deliver the flowers but the delivery address you provided was wrong or incomplete and they couldn't get a hold of the recipient.
Floraqueen: However, please be informed that this order was already processed and can no longer be re-delivered due to perishable goods.
How can FloraQueen give orders to a florist to make a delivery to an absolutely not existing address?
An why did they not get in contact with the recipients address with the recipients phone number I filled in in the order form?
FloraQueen: *Florists' duty is trying to deliver in the address provided but not calling the recipient.
My opinion: collecting money and delivering nothing and making no effort is pure theft!