Anita K.

Since AK Holdings/Yours Clothing have taken over LTS, everything has gone downhill!
I was a regular LTS shopper, online & attended every pop-up shop in Ireland. Yes their clothes were pricey but quality is worth paying for. But alas, all good things come to an end.
After placing an order & mistakingly adding an item I didn't want, I messaged straight away explaining my mistake & giving details of how I wished for it to be amended. I received no reply, even the next morning... nothing. Multiple attempts to contact them before my order was dispatched, I'd heard nothing back. I then received an email to say was order was on the way, I was infuriated as there was only one option to contact them on their site which they clearly ignored. Eventually I messaged them through Twitter & was told unfortunately there was nothing they could do. Unacceptable & unprofessional customer service. STAY WELL AWAY!