Anita B.

JustAnswer advertises that you can get an answer/appraisal, etc. for $1.00. When I signed up for my question, the $1.00 turned into $61! There is an immediate additional charge for $60 (for the first month).
At that point you have already submitted your credit card re the $1 charge, which turns out not to be the case. I canceled my account for future months, but was still entitled to one month's worth of service which my $60 should have covered. This turned into numerous emails and support contacts just to be able to get my money's worth. Each time I logged in, I was either told my account was canceled or I was asked to submit my credit card, for further charges of $5, $10, etc. I ended up with attempts to be helped by Customer Relations reps, and I believe they have good intentions, but that is clearly false advertising and an inefficient accounting system. There were many hours spent in JustTrying to use my JustAnswer. I finally had a few limited appraisals, but definitely not a month's worth. I would like a refund for service that was paid for, but not sufficiently provided.

My PayPal Transaction #: 22V*******A******* on 1-18-22 at 17:06 PST

It took over a month to receive my order, with many excuses from the company that the garments were "being made". At the time of their arrival, my husband was diagnosed with gastric cancer and I was focused on getting him treatment. When I was finally able to try on the outfits, they were cheaply made, fabrics were thin, and, most of all, the sizes were not similar to the measurements of the U. S, even though I used their measurement guide. I immediately wrote to them, and was told that they could not be returned because it was after their 7-day return policy. IT WAS ONLY AN EXTRA WEEK! I explained my husband's medical situation, but have had no option to return the merchandise and be refunded the money sent. I WOULD NEVER DEAL WITH THIS COMPANY, AGAIN.