Member since December 2016
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Order number: 16938104392
Order Date: 27/12/2016
Order Status: Cancellation Requested
Order Cancellation Date: 04/12/2016
Courier Company: Vulcan Express
Current Consignment Status: Reached DC Delhi on 05/12/2016
Advisors spoken with at Snapdeal: Simran, Divya, Ishant and 25 more.
Supervisors: Deepak, Aziz, Sreshta, Syed Mujahid.
I placed an order for a Camera Canon EOS 1300D with lens 18mm-55mm prepaid amount 20,049 Rs. By Credit Card on which snapdeal has earned interest from the banks for 18 days and counting it was considered a Snapdeal gold delivery, expected my Camera's delivery by Valcun Express on 03/12/2016, the customer service advisors mentioned above(All Calls were recorded) promised an assured delivery on the 03/12/2016 when spoken on the same day when the knew the status of the courier is dispatched from Lucknow I wasted the whole day at home, the next day when the camera wasn't delivered no one knew where the camera is and if they should contact the camera's location no one can call the delivery company and check why it hasn't been moved when asked for manager or supervisor have been put on hold for over 30mins I called Nehal at Vulcan Pune he informed the Courier is missing and they have no clue of its whereabouts, had to cancel the order as I had no confidence I will receive it this camera was ordered for a reason and it had crossed that reason day. No reason why I should be dealing with this issue myself no one at snapdeal taken the responsibility of finding out where this device is and how it can reach to me... All I am getting is ...wait wait wait and stalling with false promises. pathetic service by snapdeal, after i cancelled the order i received a notification stating the delivery is delayed till 09/12/16 then delayed till 15/12/2016 who gave snapdeal the approval to extend the delivery date when i have asked for a refund... even today i.e. 15/12/2016 I haven't received my refund which is 18 days from the order date and 12 days from cancellation date, when the promised refund date was 10/12/2016. I am being told that I have to wait for delivery to be attempted and I have to refuse it ...post which the refund will be initiated,
How does this policy sound ...?
please tell me if you find logic... I cancelled the order due to delayed delivery, if I wanted to wait for 17 days for delivery to be attempted and then i will refuse why would I cancel the order at the first place.
My questions to you are ...
1) How long does it take to deliver an Item from Lucknow to Pune?
2) Where is the camera coming from... to take 17 days for delivery?
3) Are 18 days less for snapdeal to realise that they have to investigate the cameras whereabouts and the courier company miss?
4) How many days does snapdeal need to refund the amount?
5) when a mail has been sent to me promising a refund by 10th of Dec why can't you keep your word?
6) If I never receive the camera to refuse when will you realise that you have my 20k I am being on my credit card and I have to pay for it if you don't refund in time.
7) who is suppose to contact the delivery company and check why are the taking this long to deliver the product...or is it lost ?
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